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ridiculous... - Larsson Log
grain of salt not included...
windexcowboy
windexcowboy
ridiculous...
Last week, I discovered that the dishwasher in my apartment didn't work. (i think it is a simple problem, that would probably take someone about five minutes to fix). So I left a voicemail for my landlord informing them of this, and got a message back the next day saying that they had ordered a new dishwasher for me and that I should call the place and schedule delivery. Well, OK, I think that is kind of a complete waste, but, if they feel like buying a new one that's OK, so I called the store and scheduled delivery for today.

Well, I still don't have a dishwasher. I was told that they would be here before 3:00 and they weren't, so I called the store and was told that everyone in the major appliance dept. was busy, so they would call me back. At 3:30, I called them again, and was once again told I would be called back. Called back at 4:00, same deal. At 4:30, I made my opinion about their customer service known and still didn't get anywhere (now, bear in mind, that I had dinner plans for 6:00, so this was not going to work..) Finally, at 5:00, I called and rescheduled. They only do 9-5 on weekdays, so I had to schedule for next Saturday. Now they wouldn't give me a time frame for next Saturday, I am supposed to call at 9 am and find out...

First of all, what kind of appliance store refuses to give you anything more than a one day window on delivery. Am I supposed to just sit around my apartment all day waiting for the guy to show up whenever he feels like? How can you be so disorganized as to not be able to at least give a four hour window? I guess I'm not supposed to make any plans for next weekend, you know, until the appliance store gets their act together and decides to come over at their convenience. Shouldn't it be at MY convenience???? This is such bullshit... I would much rather just get the one that I have fixed. I don't need a new one, and getting a new one is turning into a major pain in the ass.

On top of that, my front door lock hasn't been replaced yet. Landlord called the locksmith for me, and I was supposed to call them and schedule. I've left 3 voicemails over the course of last week and have yet to have my call returned. At least the appliance store answers their phones. This is unacceptable. Starting Monday, he is going to start getting a phone call from me hourly.

I don't know what it is with this place. It seems that the landlord deals with contractors who are all completely incapable of understanding the concept of customer service. From someone who has a lot of experience working in a customer service organization (four years university tech support anyone?) and was held to a much higher standard, I find this completely unacceptable.

..and on top of that some of these people are even completely incompetent at their jobs too.. Let's take the idiots they had paint this place for instance. I love having doors that don't close correctly, or crack when they open because they painted the doors when they were closed, or the electrical outlets I can't use because they are completely jammed with paint.

Current Mood: annoyed annoyed

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Comments
daylami From: daylami Date: July 13th, 2002 11:07 pm (UTC) (Link)

word...

The place I had in Binghamton last summer had a dishwasher that supposedly worked, but it was the kind where you don't have a choice but to attach it to the sink faucet. Didn't fit. A good spraying of myself and the window taught me a lesson: Never wash dishes. So I left them all in there for a good month and a half while I made the switch to plastic utensils. Fortunately the dishwasher was pretty airtight, so when I finally washed everything on moving-out day it was pretty painless.

Here in Bingoland every landlord thinks he is a master carpenter, as Mark attests; so they all do the work themselves. A one-family house in the 'burbs becomes four apartments, with stairs that lead up to walls. If you live in the attic, you'll be using "landlord steps" to get to your door (a hole cut out of the "kitchen" wall). These are pretty much barely-uncondemned gray boards nailed together at right angles, leading up to platforms at each floor with holes in them so you can step up. Mark and a couple of friends once carried a full-size 1982 Atari Centipede cabinet up three flights of these stairs. It seemed like a good idea at the time, when we took it from that junk heap, but then...
From: (Anonymous) Date: July 14th, 2002 05:29 pm (UTC) (Link)

Re: word...

You know, there is a such thing as washing dishes by hand. It's not too difficult. Get a sponge and detergent- I'm sure you can figure out the rest.
windexcowboy From: windexcowboy Date: July 14th, 2002 06:06 pm (UTC) (Link)

Re: word...

Thanks.. As a matter of fact, I knew that... (I don't have a (working) dishwasher at home in fact.) I probably am not even going to use the dishwasher that much considering the waste of electricity and water for the small amount of dishes I produce.

I'm not annoyed about washing dishes, I'm annoyed about getting the dishwasher replaced, and having to deal with these people who are completely incapable of doing their jobs. NOT getting the dishwasher replaced is not an option, because I don't want to be held responsible for a non-working dishwasher at the end of my lease. Like I said, I'd rahter just have someone fix it, but the landlord wants to replace it, and that's turned into an inconvinience...

Besideswhich, I could make the argument that if the apartment comes with appliance X, and it is a major hassle to get appliance X replaced than I have the right to be annoyed on principle. It doesn't matter if I really need appliance X or not.
From: (Anonymous) Date: July 14th, 2002 09:14 pm (UTC) (Link)

Re: word...

My post was in specifically in response to "So I left them all in there for a good month and a half while I made the switch to plastic utensils". Just seems like a waste to use plastic utensils.

Anyway, back to what you said: this is just sadly how most delivery or service operations work. You have to work around their schedule. And in most cases (I'm thinking of many dealings with Verizon), they don't show up at all. But what can you do, when no one at the company that you can actually reach cares about your complaints?
daylami From: daylami Date: July 14th, 2002 06:53 pm (UTC) (Link)

Re: word...

This is also true. I've been doing it for twenty-two years.

What I'm saying is, when you're taking classes for the first half of the day, and working during the second half, it's nice to have the dishwasher work when that is one of the landlord's big selling points.
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