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Thank you for calling Handspring, part of the new Compaq... er... - Larsson Log — LiveJournal
grain of salt not included...
Thank you for calling Handspring, part of the new Compaq... er...
Well, for any of you that remember the period of time when Compaq, er. HP, was having all of it's reps answer the phone "Compaq, part of the new HP" briefly after the merger, it looks like Handspring, er palmOne is going through the same thing.

I think they updated every voice menu on their system, and have every rep trained to answer the phone "Thank you for calling palmOne, formerly Handspring," and yes, they lowercase the p in palm when they say it too... scary...

The confirmation I just got back from them starts off with..
"Thank you for shopping with palmOne, formerly Handspring, Erik."
Now, that's just a clumsy sentence...

Current Mood: amused amused

4 comments or Leave a comment
daylami From: daylami Date: November 24th, 2003 04:14 pm (UTC) (Link)
It is a clumsy sentence. WTF is up with anyone calling you "Erik"? :-p
periol From: periol Date: November 24th, 2003 05:50 pm (UTC) (Link)


Clumsy syntax aside, does that mean that a new treo is in your immediate future?
windexcowboy From: windexcowboy Date: November 24th, 2003 06:33 pm (UTC) (Link)

Re: nice

Yeah, a Treo 600, GSM edition with AT&T wireless.

The sales droids at AT&T are morons though. They didn't want to sell the Treo to me because I was an existing AT&T customer, saying that I would have to open a new account and get a new phone number. I had to point out that with cellular number portability, they were making it easier for me to move to another carrier than to stay with AT&T. The sales droids seemed to think the number portability only meant that you could keep your number going from landline to wireless and didn't think that it meant you could switch wireless carriers and keep your number.

With number portability now in effect, the cell carriers are going to have to get off the habit of giving special offers only to new customers, because nothing is going to stop anyone from switching carriers everytime their contract is up.

In any case, I ordered the device direct from palmOne, and they assured me that I could keep my existing number by simply selecting that option when I activated the phone. The web site indicated the same thing. and well, if they won't let me, i'll return the device and order the T-Mobile or Cignular version instead, and have them port over my AT&T nunber..

Will be a few weeks before I get it.... can't wait...
periol From: periol Date: November 24th, 2003 10:11 pm (UTC) (Link)

Re: nice

Dang. It didn't occur to me that you were getting the 600. Very nice indeed.

At least with Sprint, I've had good success getting them to pony up benefits to keep me and friends in the fold. But I think that's just Sprint, aware that their coverage can sometimes be spotty, trying to keep us on board.

But with that phone, you almost don't care how good the coverage is. I mean, you do, but still...
4 comments or Leave a comment